Frequently Asked Questions

Everything you need to know about shopping with Family Tree Nursery.

What is your shipping policy?

We offer standard shipping on all orders within the continental US. Orders are typically processed within 2-3 business days and delivered within 5-7 business days.

How do I return an item?

If you are not satisfied with your purchase, you can return unworn and unwashed items with original tags within 30 days of delivery for a full refund or exchange.

How do I determine the right size for my child?

Each product page features a detailed size guide based on height, weight, and age to help you find the perfect fit for your growing family.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.

Are your clothing materials organic and safe?

Yes, we prioritize quality and safety. Many of our collections are made from GOTS-certified organic cotton and hypoallergenic fabrics to ensure comfort for sensitive skin.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.